Privacy Policy

At Swaram Hearing Aid Centre (“we”, “our”, or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.swaramhac.com and when you engage with our services.

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name

  • Contact details (email, phone number, address)

  • Date of birth (if provided)

  • Medical or hearing-related details submitted through forms

Non-Personal Information:

  • Browser type and version

  • Device information

  • IP address

  • Pages visited and usage patterns

  • Cookies and tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries or service requests

  • Provide personalized hearing solutions and care

  • Improve our website and customer service

  • Send appointment reminders or promotional materials (only if consented)

  • Comply with legal or regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information:

  • With our internal staff and audiologists for service purposes

  • With trusted partners who assist us in delivering our services (e.g., IT support, CRM systems)

  • When required by law or government authorities

All third parties are bound to maintain the confidentiality and security of your data.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted data transmission, and access control.

However, no online system is completely immune to threats. We encourage you to take precautions when sharing sensitive information online.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track website performance, and understand visitor behavior. You may choose to disable cookies in your browser settings, but some features of the site may not function properly as a result.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for data processing

  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us at [info@swaramhearing.com].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We recommend reviewing their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website after such changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Swaram Hearing Aid Centre
Website: https://www.swaramhac.com
Email: [info@swaramhearing.com]
Phone: [+91 999 570 0222]
Address: [1st Floor, K.G. Hospital Complex, Near K.G. Hospital, N.H Road, Angamaly – 683572]